Since 1979, Practice Builders has helped practices elevate patient experience—and our Five-Star Patient Experience program transforms care at every interaction.
Welcome + Onboarding Email: You’ll receive an onboarding email with next steps, timelines, and access instructions. Onboarding Call Scheduled: We’ll schedule a brief onboarding call to confirm goals, locations/providers (if applicable), and your rollout plan. Program Access Activated: Your team will receive access to the Five-Star training modules and any associated resources. Implementation Roadmap: We’ll outline how to launch the program in your practice—who does what, when, and how progress will be tracked. Mystery Calls Scheduled: We’ll coordinate and schedule mystery calls to evaluate real-world phone handling and patient experience (baseline and follow-up as appropriate). Check-Ins & Support: You’ll receive ongoing touchpoints to help keep the program moving—support, reminders, and guidance as your team progresses. Progress Tracking: We’ll monitor completion and engagement so leadership has visibility and the team stays accountable. Next Steps Toward Certification: We’ll confirm the path to earning and maintaining the Five-Star Seal, including any requirements and review milestones.
