Frontline Team Modules
Customer Service Excellence
How to deliver warmth, empathy, and professionalism at every touchpoint to drive five-star reviews and lasting impressions.
Understanding Patient Personalities
Identify and adapt to the four main patient types to improve communication, trust, and compliance.
Managing Angry or Difficult Patients
Proven techniques for de-escalating conflict, showing empathy, and turning tense encounters into positive experiences.
Gold Standards for Patient-Centered
Best-practice communication checklists for receptionists, medical assistants, and providers to build rapport and trust.
Curing the Waiting Room Blues
How to transform waiting rooms into welcoming, comfortable, and brand-building spaces that reinforce patient satisfaction.
Phone Skills that Build Loyalty
Mastering tone, empathy, and reassurance to ensure every caller feels they’ve “found the right place.”
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Pricing Plan
Take the next step with 5 Star patient to realize the full potential of your practice. Click the button to get started, and let us help you on your path.
Executive Leadership Modules
Hiring: Building A Dream Team
How to hire for personality first to improve retention, teamwork,and patient care quality.
Must haves of Marketing
Why visibility and patient experience must work together — turning awareness into loyalty through a strong digital presence.
New Patient Targeting
Advanced strategies for attracting the right patients through branding, data-driven targeting, and measurable growth campaigns.
The Result
5-Star Patient Experience helps your practice deliver a consistent, patient-centered experience at every touchpoint—on the phone, at check-in, in the waiting room, and beyond. Participants typically see stronger patient trust, fewer complaints, better reviews, and a more confident, aligned team. Once you earn the Five-Star Seal, you can proudly showcase your commitment to exceptional care and a higher standard of service—so patients feel the difference from day one.
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Module 1: Customer Service for Frontline workers in Medical Practice
Module 2: Managing Angry, Difficult Patients
Module 3: Managing Different Patient Personalities
Module 1: Customer Service for Frontline workers in Medical Practice
Module 2: Managing Angry, Difficult Patients
Module 3: Managing Different Patient Personalities
Module 1: Customer Service for Frontline workers in Medical Practice
